Support

Why Choose AstroNova® Aerospace?

• Customer Commitment – Seeking to fully understand the changing needs of our customers, we aim to exceed our customers’ expectations by providing 24/7 customer service and delivering our high-quality products and services on time, every time.
• Innovation – AstroNova has been designing innovative products for aerospace since 1969. With more than four decades of experience, AstroNova is a world leader in the aviation industry.
• Ease-of-Use – Our innovation, combined with highly responsive technical support, make it easy for airframe and avionics manufacturers to integrate and provide these systems to end users.
• Reliability – Designed to withstand high MTBF (Mean Time Between Failures), our cockpit printers are known for their reliability and rugged design.
• Knowledge Leader – Reaching far and wide into aviation, operators rely on us for safe and reliable flight operations. Our airborne printers and networking hardware are used in the most demanding military and commercial environments, including airborne, shipboard, and ground vehicle applications.
• Certified – We are committed to quality and have charged ourselves to maintain compliance with industry standards and regulatory requirements as a part of our process for continuous improvement.

We provide factory direct services:

• AOG – Aircraft on Ground
• Repair Services
• Upgrade Program
• Technical Support

We are proud to hold the following Certifications and Approvals:

• AS9100:D and ISO 9001:2015
• EASA Part 145 Repair Station
• FAA Part 145 Repair Station
• CCAR Part 145 Maintenance Certificate

View our list of part number numbers available for repair:

• FAA Capability List

Technical Support

1. Our Technical Support Engineers are prepared to assist any time, day or night. To help expedite your questions, please have the following ready before you call:
   • Model
   • Serial Number
   • Complete Description of Failure
   • Technical Support
2. CMM and Service Bulletin information is available by contacting AstroNova Technical Support.
3. In the event your equipment fails to perform properly it may be returned to AstroNova for a complete evaluation and repair. Please contact our Technical Support Engineers for a Return Material Authorization (RMA) Number.

Call: +1 401-828-4000
Toll-Free: 877-867-9783 (USA)
Email: aerosupport@astronovainc.com
Or complete our online form