AOG Support – Aircraft on Ground

AstroNova® Aerospace guarantees expedited response with 24/7 support for AOG for all of our avionics products and will apply the necessary resources to ensure timely return-to-service of your aircraft.

Please provide the following information when requesting AOG support:

  • Name
  • Company Name
  • Model and serial number of the failed item
  • Phone number and email address
  • Is the item already at our facility or on its way? Provide AWB if it is on the way.
  • PO or RO number
  • Ship to and Bill to addresses

Customers can expect the following response times:

  • Aircraft on Ground (AOG)
    We will respond within 1 hour and advise actions within 4 hours 
  • Critical (imminent AOG or work stoppage)
    We will respond within 4 hours and advise actions within 24 hours

 AOG & Emergency Contact Information:

  • During normal business hours call +1 401-828-4000 or toll-free: 877-867-9783 (USA)
    Normal business hours are 8:00 am to 5:00 pm ET Monday through Friday
  • Outside normal business hours call +1 401-828-4000 or toll-free: 877-867-9783 (USA)
    Follow the prompts to our Emergency Service Department